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Product user experience designer
Leveraging engineering and systems psychology and user-centered design methodologies to create intuitive and efficient user experiences. Proficient in user research, information architecture, interaction design, and usability testing. Collaborate effectively with cross-functional teams to deliver solutions that drive business results.

My UX Design Process

Discover
  • Stakeholder Research: Conduct workshops and in-depth interviews to understand business and product objectives, constraints, and expectations.
  • User Research: Utilize surveys, interviews, and observations to gain a deep understanding of user needs, behaviors, and pain points.
  • Competitive Analysis: Conduct a thorough analysis of competitor products.
  • Contextual Inquiry: Observe users in their natural environment to uncover insights into their behaviors and workflows.
Define
  • Personas: Create detailed user personas based on research findings to represent different user segments or roles.
  • User Stories: Collaborate with the product team developing and grooming user stories to capture specific user goals, needs, and expected value.
  • Journey Mapping: Map the user's journey to identify touchpoints, pain points, and opportunities for improvement.
  • Requirements Analysis: Work with the product team to elaborate requirements based on user stories, journey maps, and stakeholder input.
Ideate
  • Brainstorming: Facilitate brainstorming sessions to generate a diverse range of ideas and potential solutions.
  • Sketching: Create low-fidelity sketches to visualize concepts and explore different design options.
  • Wireframing: Develop wireframes to outline the structure and layout of the interface, focusing on functionality and information hierarchy.
Design
  • Prototyping: Create interactive prototypes to specify interaction designs and validate design assumptions.
  • Visual Design: Develop high-fidelity mockups that incorporate visual elements, branding, and typography, if not built into the design system.
  • Design System: Leverage design system guidelines, components, and patterns to ensure consistency and efficiency in the design process.
Validate
  • Usability Testing: Conduct usability tests to identify usability issues, gather feedback, and validate design decisions.
  • A/B Testing: Compare different design variations to determine the most effective solution through controlled experiments.
  • Iterative Design: Continuously refine and improve the design based on user feedback, testing results, and evolving requirements.
  • Develop
  • Collaboration: Work closely with the product team to ensure that the implementation aligns with the design vision within technical constraints.
  • Responsive Design: Insure designs adapt to different screen sizes and devices to provide a consistent user experience across form factors.
  • Accessibility: Apply accessibility standards and guidelines to make sure the product is usable for people with disabilities. Contribute to VPAT.
Launch
  • Beta-testing: Note and log UX issues and opportunities for improvement.
  • Training: Participate in product training, note observations and feedback, and log UX issues and opportunities for improvement.
Post-launch
  • Monitoring: Track and assess user behavior, performance metrics, and feedback to identify UX issues and opportunities for improvement.
  • UX QA: Conduct heuristic evaluations to identify UX issues and opportunities for improvement.
Iteration
  • Product Improvement: Continuously evaluate and refine the product based on feedback, market trends, and technological advancements.
  • New Features: Discover, plan, and design new features to enhance the product's functionality and meet evolving user needs.
  • UX Process Improvement: Evaluate and refine the UX design process.

Design artifacts

Generative AI Development

Situation: Design an environment for incorporating GenAI into SaaS applications. Task: Lead product design. Actions: Discover > Define > Ideate > Design > Validate > Develop > Launch > Post-launch > Iteration. Results: Accelerated development, enhanced code quality, increased innovation, lowered development costs, competitive advantage.

  • GenAI home (1 of 5)

  • Prompt design templates (2 of 5)

  • Prompt versioning (3 of 5)

  • Prompt testing (4 of 5)

  • GenAI chatbot skill testing (5 of 5)

No-code Low-code development

Situation: Design an environment for citizen developers to build and tailor SaaS applications. Task: Lead product design. Actions: Discover > Define > Ideate > Design > Validate > Develop > Launch > Post-launch > Iteration. Results: Rapid application development. reduced development costs, increased accessibility to non-technical users, improved application quality, enhanced scalability.

  • GenAI-assisted SaaS application creation (1 of 5)

  • Record designer (2 of 5)

  • View designer (3 of 5)

  • Rule designer (4 of 5)

  • Process designer (5 of 5)

IoT Edge development

Situation: Design an environment for customers to monitor and manage connected devices. Task: Lead product design. Actions: Discover > Define > Ideate > Design > Validate > Develop > Launch > Post-launch > Iteration. Results: Reduced response latency, enhanced security and privacy, increased reliability, lowered operational costs, accelerated innovation.

  • Fleet control analytics (1 of 9)

  • Fleet control analytics (2 of 9)

  • Fleet control analytics (3 of 9)

  • Fleet control analytics (4 of 9)

  • Fleet control analytics (5 of 9)

  • Fuel station management analytics (6 of 9)

  • Fuel station management analytics (7 of 9)

  • Fuel station management analytics (8 of 9)

  • Fuel station management analytics (9 of 9)

IT Service Management

Situation: Design SaaS-based IT service management applications. Task: Lead product design. Actions: Discover > Define > Ideate > Design > Validate > Develop > Launch > Post-launch > Iteration. Results: Rapid deployment and scalability, lower TCO, enhanced security and compliance, improved collaboration and productivity, data-driven insights.

  • Live chat (1 of 3)

  • User management (2 of 3)

  • Approvals (3 of 3)

Persona-based Engineering Product Catalog

Situation: Design a product catalog for onboarding and fulfilling engineer product requests. Task: Lead product design. Actions: Discover > Define > Ideate > Design > Validate > Develop > Launch > Post-launch > Iteration. Results: Improved employee experience, increased productivity and efficiency, better decision-making, enhanced collaboration, cost savings.

  • Recommended products (1 of 3)

  • Ordering (2 of 3)

  • Fulfillment lifecycle (3 of 3)

Customer Service Management

Situation: Design an industry-customizable CSM product. Task: Lead product design. Actions: Discover > Define > Ideate > Design > Validate > Develop > Launch > Post-launch > Iteration. Results: Improved customer satisfaction, increased operational efficiency, enhanced team collaboration, data-driven insights, cost reduction.

  • Case console (1 of 4)

  • Customer console (2 of 4)

  • Supervisor console (3 of 4)

  • Service dashboard (4 of 4)

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